The growth follows Wrist’s acquisition of World Ship Supply, West Coast Ship Supply, East Coast Ship Supply and Karlo Corporation – collectively known as One Source North America – in 2010. The successful integration of the largest ship supply organisation in North America has given Wrist a significant presence in the North American and Canadian markets.
“The geography and sheer scale of North America makes it one of the toughest regions to deliver efficient ship supply services. The majority of our customers have multi-port sites, which means that we rely on the strength and sophistication of our systems and processes to service their needs. For this reason, the investment in and development of our Enterprise Resource Planning system has been pivotal to our success,” said Jubi Hillery, CEO Wrist America.
Wrist’s ERP system has been developed with feedback from customers and unites all links across the entire North American supply chain, streamlining the order process and allowing for 70% of orders to be uploaded directly into the system. This efficiency is claimed to pass on in benefits to the customers – not only do they receive quotes within 24 hours, but customers can also focus on dealing with one sole point of contact that can standardise products due to Wrist’s global network purchasing power and handle large orders.
Innovation is a focus for Wrist, as alongside its on-going software development, the organisation has recently developed iceboxes that use eutectics technology to provide refrigerated containers for offshore ship supply that can remain at a stable temperature for up to four days without a power source. Wrist has also seen increased demand from customers offshore, and is drawing on its specialist knowledge gained from acquired and integrated company Strachans, based in the North Sea, to meet this demand.
Jubi Hillery added: “Our success in North America can be attributed to several elements, from technology investment and innovation to developing our physical infrastructure. However, underpinning all of this is our ultimate goal – to deliver efficiencies for customers operating in a challenging market. As the world’s largest ship supplier, Wrist has the scale and stability to provide a standardised, streamlined service in every geographical region, combined with our local knowledge and this is a proposition that we are seeing a lot of demand for.”