Customer service and meeting fast-moving international deadlines are at the heart of a head office reorganisation by Hutton’s, the UK-based ship supplier.
Hutton’s has developed a centralised Customer Services department at its headquarters in Hull to assist all its customers with any sales or technical enquiries they may have. They are able to respond to enquiries relating to any UK delivery location or port as well as handling orders for offshore industry clients based in Norway or the North Sea.
The reorganisation comes as a result of feedback from customers who expressed a desire to simplify the order process.
Alex Taylor, Hutton’s Managing Director, explained: “At Hutton’s we are constantly developing our services and product range to ensure we meet the highest expectations of our customers. We are very responsive to customers’ needs as well as being at the forefront of ship supply industry developments.
“This new department will simplify the ordering process and ensure quotes are handled quickly and accurately. We know our customers already see us as a one-stop-shop for their ship supply needs and we believe they will appreciate this streamlining of services.”
Hutton’s has been providing its services to ships calling at UK ports for more than 180 years and today the company boasts first-class facilities and a fleet of state-of-the-art climate controlled vehicles which deliver a full range of provisions and technical products to international customers via all the major UK ports.
“Investments in the latest technology, additional warehousing and modular freezers have enabled us to further increase the range of products we hold on stock. Hutton’s is now able to offer our customers a wide selection of products including ethnic foods, particularly Scandinavian, and specialist items,” said Mr Taylor.
Hutton’s also specialises in the supply of marine and offshore medical supplies, offering a management service for vessel medical supplies to ensure stocks are maintained at safe levels, any expired medicines are removed promptly, and onboard medical stores meet SOLAS, IMO and Flag State requirements.
The company is developing fast, particularly in the Offshore sector where it is supplying customers involved in all aspects of the offshore renewables and windfarm sectors.
Mr Taylor said: “We are dedicated to providing cost effective and timely ship supply solutions and our approach is very much appreciated by our worldwide clients.”