Heila expands customer service in Australia

Heila Cranes has entered into a service partner agreement with IKAD Engineering in Australia in order to extend the service provided to its customers in that region. The agreement was signed in December 2017.

Henk Gennissen, General Commercial Manager at Heila: “As a supplier of marine and offshore cranes, we strive to provide our customers an optimal service. In the countries where we supply Heila cranes, we always look for good partners to collaborate with. In Australia, we are strengthening our network of service partners with IKAD Engineering. IKAD is a healthy company with a good reputation and operates according to the same high level of service standards as Heila. The company will be responsible for carrying out overhauls, repairs, spare parts, and service on Heila marine and offshore cranes.”

IKAD Engineering has extensive experience and knowledge and focuses on a broad range of industry sectors, including Defence, commercial marine, general industrial, mining, oil and gas, and water technology. It is a renowned company with service locations across Australia with over 100 employees.

IKAD Managing Director Ivan Donjerkovich was excited about signing the service partner agreement:“We are pleased that we are going to work with Heila. They supply high quality cranes and strive towards high quality and fast service, just like us. We have been active in the maritime industry and for the Australian Navy for many years. Furthermore, we are venturing more and more into the oil and gas industry with the design and manufacture of our new products and company IKAD Subsea. Heila Cranes is a good fit into this industry as well.”

With IKAD Engineering as a service partner, Heila customers are guaranteed to receive exceptional service and top-quality support in Australia throughout the lifetime of its cranes.